Emergencies
What You Need To Know About 911

• 911 is a 3-digit telephone number that you can call 24 hours a day for police, fire, or medical emergencies.
• 911 should only be used for life-threatening emergencies or in-progress crimes.

911 Fast Facts

• 911 calls are answered within 4 seconds on average.
• Dispatchers receive over 4,000 calls annually.
• 911 instantly gives dispatchers the caller's phone number and address
• The center is staffed 24 hours a day, 365 days a year.
• Cell phone users can also make 911 calls directly from their cell phones

What Happens When You Call 911

• Do not hang up until the dispatcher advises you to do so. If you have a need for a police officer and it is not an emergency, then please use our non-emergency phone number 928-537-4365.
• When you call 911, your address, telephone number and billing person's name is automatically displayed on our computer-aided dispatch system. Dispatchers will ask you for this information to verify it.
• The dispatcher will ask you what type of emergency you have. Remember to:
  • Answer all questions
  • Remain calm
  • Stay on the line

Non-Emergencies
If you have an non-emergency, please call 928-537-4365. If you call the Dispatch Center with a situation that is not deemed to be an emergency, you will be referred to the non-emergency line. The following are examples of non-emergencies:

• Barking dogs
• Loud parties or music
• Non-injury accidents including non-injury hit and runs
• Parking violations
• Requests for information
• Transportation to medical appointments
• Time-delayed reports with no suspect information such as home burglary, vehicle burglary, and assault reports