COVID-19 Information

COVID-19 MAIN PAGE

CITY OF SHOW LOW RESPONSE
The City of Show Low is encouraging all commercial establishments to practice social distancing as directed by Governor Doug Ducey in his Executive Order 2020-18, which instituted the “Stay home, Stay Healthy, Stay Connected” policy promoting social distancing.  Social distancing can be difficult to enforce, especially in stores that are frequented by their many customers, but it is one of the easiest ways that we can all work together to stop the spread of COVID-19.  Please be safe and thank you for taking social distancing seriously, which is so important during this pandemic. 

The City of Show Low is monitoring the infectious disease outbreak of Coronavirus (COVID-19). The lead national agency is the United States Federal Government. The Navajo County Public Health Service website and Navajo County Emergency Management Facebook Page are the lead authorities for all public health emergencies in Navajo County. We are monitoring all jurisdictions including the Arizona Department of Health Services and the Centers for Disease Control and Prevention (CDC) to respond to COVID-19. We urge our residents and businesses to follow all recommendations from the CDC as well as local advisories from the Arizona Department of Health Services and the Navajo County Emergency Management and Preparedness Office. 

INFORMATIVE LINKS
Please visit the links below for information resources from these agencies:

Information about local cases.

ADHS Website - https://www.azdhs.gov/preparedness/epidemiology-disease-control/infectious-disease-epidemiology/index.php#novel-coronavirus-home

NCEM&P FB Page - https://www.facebook.com/pg/NavajoCountyEM/posts/?ref=page_internal

Reminder: Join Summit Healthcare ‘Get Alerts On The Go’ by Texting ‘JOIN COVID19’ to 66893.


BUSINESS, COMMUNITY & SENIOR RESOURCES


COVID-19 HOTLINE
COVID-19 hotlines have been set up to answer questions from the public and healthcare providers about symptoms, testing and other virus related topics.

  • 1-928-241-0593 (Anytime) Speak with someone from Nursing at the Navajo County Health Services District (NCPHSD) Emergency Response Hotline.
  • 2-1-1 (8:00 am – 8:00 pm Daily) General information about COVID-19 including news, prevention, testing, and cleaning guidelines.
  • 1-844-542-8201 (Anytime) For Healthcare Providers or anyone who has questions about symptoms they or their patients are having.

CITY UPDATES
The City of Show Low will update our community on facility closures, cancellations of City events, and status of City services through the City’s website, Show Low TV, and the City of Show Low’s Facebook Page. We invite you to follow all communication outlets to get up-to-date information.

CITY FACILITIES AND PROGRAMS
The City of Show Low is monitoring the impacts of COVID-19 in our area. In response to and in support of orders from federal, state and county officials, the City has modified facility access in addition to cancellation or postponement of events.


FACILITY INFORMATION
As part of our ongoing response to the evolving COVID-19 situation and to ensure the health and safety of our community and staff, ALL City of Show Low public facilities are unavailable for walk-in business as of Monday, March 23, to slow the spread of COVID-19 (coronavirus). These facilities include:

  • City Hall, Public Library, Show Low Family Aquatic Center, and Show Low Senior Center.
  • City Playgrounds and Outdoor Fitness Areas: City of Show Low playgrounds, City Park outdoor fitness areas, the Dog Park, and basketball and pickleball courts are closed until further notice as of 5:00 p.m., March 31.  

 As of May 5, the Dog Park and City Park Pavilions have reopened.  Please enjoy these facilities but we do stress cleaning/sanitizing before and after use. 

CITY EVENT AND PROGRAM CHANGES
The following events and programs have been canceled, postponed or modified until further notice.

  • All recreation programs (events, contract classes, sports classes, teen programs, etc.) are canceled. Participants will receive full or prorated refunds.
  • The Show Low Senior Center’s home-delivered meals program will remain functioning.
  • The Show Low Public Library is closed to the public until further notice.
  • Effective Tuesday, March 31, 2020, playgrounds will be temporarily closed.
  • All private facility and field rentals and/or events are canceled until further notice.
  • Trails and parks will remain open to the public, PLEASE USE SOCIAL DISTANCING TECHNIQUES WHILE USING TRAILS AND PARKS.
  • If you have questions, please contact the Community Services Department by email at jbrimhall@showlowaz.gov or 928-532-4014. 

 SHOW LOW PUBLIC LIBRARY PROGRAM CHANGES

  • The library is closed. All events and programs have been canceled until further notice.
  • Our book drops remain open. Items can be returned at either the walk-up book drop located at the west entrance of the library or our drive-through book drop located on the south side of the library.
  • All due dates will be extended until the Library re-opens. All fines have been suspended.
  • Library staff will respond to inquiries Monday through Friday, between the hours of 8:00 a.m. and 5:00 p.m. Please either email the Library at library@showlowaz.gov, send a message on Facebook, or call us at 928-532-4070.
  • The library is currently offering curbside service. Please call the library to request your items or place a HOLD at navajocountylibraries.org using your library card number and PIN.  Once you arrive at the library, please call, wait in your vehicle and open your trunk.  Library staff will bring the items to your vehicle and place them inside your trunk.
  • The library also has kits available for check-out that include a Chromebook, wireless color printer and a hotspot.  These kits are available for a 7-day check-out period.  Please call the library to reserve your kit. 
  • Library patrons are encouraged to make use of Show Low’s eLibrary and collection of digital resources, including e-books and e-audiobooks for children and adults, e-magazines, and e-comics. Students can also access free learning resources. These resources are accessible at navajocountylibraries.org using your library card number and PIN. 
  • The library will begin offering home delivery to those in need beginning Wednesday, April 22. Delivery will take place once a week on Wednesdays between 1 and 3 p.m. This delivery service only applies to those living within the Show Low city limits and those who are unable to come to the library to participate in curbside service due to the following reasons:
    • No transportation
    • No ability to drive
    • Elderly or homebound patrons

    To sign-up for home delivery, please follow these steps:

    1. Go to the online catalog www.navajocountylibraries.org to see what is available. We can only guarantee items that are in our library at this time. If you do not have access to the internet, call the library and a staff member can check on item availability. If you do not know what you would like to reserve, a library staff member can help you pick items. There is a 5-item limit. 
    2. Call the library at (928) 532-4070 prior to 10 a.m. on Wednesdays with your list of items and your library card number.  Staff may ask for your physical address if it is different from the mailing address on your library account.
    3. Staff will deliver these items to your home in the library’s outreach vehicle. We will ring the doorbell or knock on the door and leave items outside for you. Please do not answer/open the door until library staff has returned to the vehicle.
    4. If you have items to return at this time, leave them outside and we will pick them up. 

  • Please visit the Library’s website for current information.

 STATUS OF CITY SERVICES
City of Show Low officials continue to work hard to implement alternate plans to deliver City services that are impacted by the Governor’s recent order.

 CITY CLERK

  • Response times and production of records for Public Records Requests may be delayed as a result of limited staffing and City Hall closures during the ongoing COVID-19 national, state and local emergency. 

 PLANNING AND ZONING AND BUILDING

  • Building permit applications are still being accepted and permits continue to be issued.  This is now by appointment only. Please call 928-532-4040 to schedule an appointment or for more information related to this process. Individuals will not be seen without an appointment.
  • Building inspections will continue to be conducted as normal for all exterior residential and commercial projects. Interior inspections of new construction projects will continue. Please note that the inspector may ask the contractor/owner to remain in their vehicle or not be on-site during the inspection to help reduce face-to-face contact. In the interest of reducing potential COVID-19 transmission, at the discretion of the building inspector, building inspections on existing buildings will NOT be conducted on the interior of residences unless there is an immediate emergency/life safety situation.
  • The Building Department has modified its methods for delivery of services due to Coronavirus. This includes the addition of limited virtual inspections for some types of projects. Any virtual inspection must be approved by the building inspector prior to the inspection being scheduled.
  • Code enforcement will remain in the field performing property inspections. All communication from our code enforcement will be via phone calls, emails, or first class mail. No face-to-face contact will be made by code enforcement at this time.
  • Planning and Zoning Commission meetings are continuing to be held, albeit on a limited case-by-case basis depending on the number of items that are ready for a particular agenda. To ensure timely processing of land use applications and to discuss the Planning and Zoning Commission meeting scheduling of your project, call 928-532-4040.

 PUBLIC WORKS

  • Public Works maintenance and operations staff remain in the field responding to calls for service.
  • To submit a service request, please submit via the website at www.showlowaz.gov or contact the Public Works Department at 928-532-4100.
  • Public Works encroachment (Right of Way) permit requests may be submitted to Linda Haynes 928-532-4040. The form can be downloaded at http://showlowaz.gov/421/Department-Forms.

 FINANCE

  • Utility payments can be made online at Xpress Bill Pay (customer will need to create an online account on the city’s website)
  • Customer may also call 928-532-4005,  928-532-4021, or 928-532-4000 to make a payment online with City staff Monday through Friday 8:00 a.m. to 5:00 p.m.
  • Customers may call Xpress Bill Pay to make an online payment at 800-720-6847. (This option is available 24/7.)
  • Customers may also place utility payments in the Drop Box located on the south side of city hall. City staff will check the Drop Box several times each day.  

 POLICE SERVICES

  • Show Low Police Department will continue to provide essential public safety services. 
  • Increased patrolling around businesses and residential areas.
  • For emergencies, dial 9-1-1.
  • For non-emergencies, contact Dispatch at 928-537-4365.
  • For all other matters, call 928-537-5091.
  • Fingerprinting services are suspended until further notice.

 FIRE SERVICES

  • The Timber Mesa Fire & Medical District has equipped its personnel with the necessary supplies and is providing coordination, training and distribution of information related to the event. They coordinate with healthcare providers in the area to ensure that if someone is exposed to COVID-19, that proper treatment is provided and communication happens between the Fire District and agencies that need to be involved, including healthcare providers, Navajo County Health Department, and other regional authorities.  
  • Effective March 23, 2020, all Fire District facilities were closed to the public. This includes all fire stations, headquarters, and outlying stations. All station tours, school visits, and attendance at community events are cancelled or postponed.
All people are being encouraged to stay home in order to slow the spread of COVID-19 so that the medical needs do not outpace the healthcare system’s ability to provide treatment. Please do not visit the fire stations, even in the event of e medical emergency. If you have a medical emergency, dial 911 and we will come to you. This practice will help to limit the exposure of our firefighters so that they may continue to serve our community. 

CITY OF SHOW LOW CONTACT PHONE NUMBERS
City of Show Low staff are available to virtually serve you.  Please reference the phone numbers below for contact information for each Department/Division.

Department/Division

Contact Phone Number


STATUS OF PUBLIC MEETINGS

  • As we work through this time of the COVID-19 virus, all Show Low City Council and Planning and Zoning Commission meetings will be held virtually per the federal government guidelines that no more than ten people should be gathered in a room at the same time,
  • Please see the following information regarding access to the Show Low City Council meetings.
    • Members of the public may watch/listen to the proceedings on ShowLowTV.com, on Sparklight cable channel 56 or 1056, or on Show Low’s Facebook page or YouTube page.
    • Anyone who would like to speak during Call to the Public or during a Public Hearing, please take the following actions:
      1.   Email City Clerk Tamra Reidhead at treidhead@showlowaz.gov.
      2.   Identify the City Council meeting date and the agenda item number and title.
      3.   Include your name and telephone number.