COVID-19 Information


The City of Show Low is encouraging all commercial establishments to practice social distancing as directed by Governor Doug Ducey. Social distancing can be difficult to enforce, especially in stores that are frequented by their many customers, but it is one of the easiest ways that we can all work together to stop the spread of COVID-19.  Please be safe and thank you for taking social distancing seriously, which is so important during this pandemic. 

The City of Show Low is monitoring the infectious disease outbreak of Coronavirus (COVID-19). The lead national agency is the
United States Federal Government. The Navajo County Public Health Service website and Navajo County Emergency Management Facebook Page are the lead authorities for all public health emergencies in Navajo County. We are monitoring all jurisdictions including the Arizona Department of Health Services and the Centers for Disease Control and Prevention (CDC) to respond to COVID-19. We urge our residents and businesses to follow all recommendations from the CDC as well as local advisories from the Arizona Department of Health Services and the Navajo County Emergency Management and Preparedness Office. 


Please visit the links below for information resources from these agencies:

Information about local cases.

During these unprecedented times, the White Mountain community needs to come together to stop the spread of the COVID-19 virus. Our communities have been hit hard with this virus and Summit Healthcare continues to test and see a rise in COVID-19 positive patients. Summit Healthcare strongly recommends wearing a mask or other suitable face covering in public when unable to practice social distancing (6 feet or more separation). This has proven to help prevent the spread of COVID-19.

“As a community there have been a lot of questions regarding COVID-19 and whether or not Summit Healthcare is prepared to handle a surge of infected patients. As the CEO of Summit Healthcare, I feel confident we are prepared to handle the surge and I have addressed some of the community’s questions below,” says Ron McArthur, CEO of Summit Healthcare.

ADHS Website 

Navajo County emergency Management and Preparedness Facebook Page

Reminder: Join Summit Healthcare ‘Get Alerts On The Go’ by Texting ‘JOIN COVID19’ to 66893.


COVID-19 hotlines have been set up to answer questions from the public and healthcare providers about symptoms, testing and other virus related topics.

  • 1-928-241-0593 (Anytime) Speak with someone from Nursing at the Navajo County Health Services District (NCPHSD) Emergency Response Hotline.
  • 2-1-1 (8:00 am – 8:00 pm Daily) General information about COVID-19 including news, prevention, testing, and cleaning guidelines.
  • 1-844-542-8201 (Anytime) For Healthcare Providers or anyone who has questions about symptoms they or their patients are having.

The City of Show Low will update our community on facility closures, cancellations of City events, and status of City services through the City’s website, Show Low TV, and the City of Show Low’s Facebook Page. We invite you to follow all communication outlets to get up-to-date information.

The City of Show Low is monitoring the impacts of COVID-19 in our area. In response to and in support of orders from federal, state and county officials, the City has modified facility access in addition to cancellation or postponement of events.


The City of Show Low’s public facilities have reopened with additional safety measures in connection with Governor Doug Ducey’s Executive Order that instituted a policy to “Stay Healthy, Return Smarter, Return Stronger.” The policy allows businesses to gradually and safely reopen in compliance with federal guidelines as the state continues to mitigate the risk of a COVID-19 resurgence, protect vulnerable populations and guide the reopening of businesses with enhanced physical distancing and safety measures. 

 Some of the city’s facilities are reopening in a phased approach, with reduced occupancy and increased safety measures, including physical distancing, monitoring for sickness and enhanced sanitation, following the Arizona Department of Health Services and Centers for Disease Control and Prevention guidelines.  Reopenings have taken place or will take place as follows:

  • Friday, May 1 -- Dog Park and City Park pavilions
  • Wednesday, May 13 -- outdoor courts (basketball, pickleball, tennis, and racquetball), playgrounds, outdoor workout areas, and selected restrooms.
  • Tuesday, May 26 -- city hall (open to the public).
  • Wednesday, May 27 -- Show Low Museum.
  • Monday, June 1 -- aquatic center (phased opening), library (phased opening), city campus gym and Show Low Senior Center.
  • Monday, June 15 -- youth sports leagues and events tentatively scheduled to begin.
  • Monday, June 29 – adult sports leagues tentatively scheduled to begin.

 While using or visiting the city’s facilities, we encourage our citizens to continue following social distancing guidelines, limit groups to no more than ten people and clean and sanitize picnic areas before and after using them.  Please do your part to continue safe physical distancing practices; use precautions to limit personal exposure; wash your hands with soap and water or use hand sanitizer frequently; don’t touch your eyes, nose, or mouth; and stay home if you are sick. 


The following events and programs have been canceled, postponed or modified until further notice.

  • Recreation programming is resuming. Youth and adult leagues have been postponed. Please call Terri at (928) 532-4143 for more information.
    Several events, including the 4th of July Parade, WetZone and FreedomFest have been cancelled this year. The fireworks show will take place at 9:00 p.m. and will be visible around Show Low. This year’s show will be more spectacular than in years past. You are encouraged to watch the show responsibly!  For more information, please call (928) 532-4140.
  • The Show Low Senior Center’s home-delivered meals program will remain functioning. The Senior Center opened to the public on June 1, 2020 and programs are being phased in.  Please call (928) 532-0656 for more information.
  • The Show Low Public Library opened its doors on June 1, 2020. Please visit the Show Low Public Library’s Facebook page, the City of Show Low’s Instagram account for more information.  Also, you can call (928) 532-4070 regarding library programming.
  • All playgrounds are open. Please be responsible and follow the recommendations on the signage posted at the playgrounds.
  • If you have questions, please contact the Community Services Department by email at or (928) 532-4014. 


The Show Low Family Aquatic Center reopened on June 1, 2020. The reopening will be done in phases to ensure public safety in the ongoing efforts to stop the spread of COVID-19. It is important for our customers to understand that operations will be temporarily different upon reopening and are asked to have patience with the changes and staff as they keep the public safe.

As of June 1, 2020:

  • Locker rooms will be closed.
  • Every child in the aquatic center age 15 and under will be required to have a parent or guardian present.
  • Number of patrons in programs and swim times will be limited.
  • Open/Family swim -- only allow 25% of regular patron numbers in at one time.  Patrons will be added to a waiting list, and staff will call them when there is space available. Guests can wait outside the aquatic center or be put on the list for the next operating day.
  • Limited number of patrons per activity (lap swim, open swim and aerobics).
  • Lap swim – patrons will be allotted 30 minutes if there are lap swimmers waiting.  Aquatic center staff will help keep time for swimmer.
  • Patrons will be required to sign in with name and phone number in case there is a need to notify patrons at a later date.
  • Family swim time will be from 9 to 11 a.m. with two or three lane lines for lap swimmers.
  • No birthday parties or special events will be scheduled.
  • No swim lessons and swim team at this time.

 Staff anticipates these new operation guidelines will be relaxed as efforts to combat COVID-19 subside. A detailed plan will be available to read at the aquatic center.                 



As of June 1, the library is open and operating in “Phase 1” with the following limitations:

  • Limited number of customers allowed entry.
    • Must practice social distancing.
    • At library manager discretion.
    •  Limited number of public computers available.
      • Must practice social distancing.
      • At library manager‘s discretion.
      • Limited computer sessions to allow for cleaning between each use.
      • Limited service hours to allow for enhanced cleaning and sanitizing at the end of each day.  (M-F 9:00 a.m. to 4:00 p.m.)
      • Curbside pickup may be available during regular business hours.
      • In-person summer reading programs are being offered for kids, teens, and adults.  Limited participation.  Must call the library at (928) 532-4070 to register.

 These limitations will be lifted as directed by state officials and the CDC.  We ask for your patience as we navigate this situation.

City of Show Low officials continue to work hard to implement alternate plans to deliver City services that are impacted by the Governor’s recent order.




    • Building permit applications are still being accepted and permits continue to be issued.  Permit applications may be dropped off Monday through Friday, 8:00 a.m. to 5:00 p.m.  We do recommend that an appointment be made to help ensure that appropriate staff will be available to answer questions during the drop-off of building permit applications.  Building permits are being issued by appointment only.  Please contact us at (928) 532-4040 to schedule an appointment to drop-off or pick up building permits, or with any questions related to the building permit process.
    • Building inspections will continue to be conducted as normal for all residential and commercial projects.  Please note that the inspector may ask the contractor/owner to remain in their vehicle during the inspection to help reduce face-to-face contact.
    • The Building Department has modified its methods for delivery of services due to Coronavirus.  This includes the addition of limited virtual inspections for some types of projects.  Any virtual inspection must be approved by the building inspector prior to the inspection being scheduled.
    • Code enforcement will remain in the field performing property inspections.
    • Planning and Zoning Commission meetings are continuing to be held, albeit on a case-by-case basis depending on the number of items that are ready for a particular agenda.  To ensure timely processing of land use applications and to discuss the Planning and Zoning Commission meeting scheduling of your project, call (928) 532-4040. 


  • Public Works maintenance and operations staff remain in the field responding to calls for service.
  • To submit a service request, please submit via the website at or contact the Public Works Department at 928-532-4100.
  • Public Works encroachment (Right of Way) permit requests may be submitted to Linda Haynes 928-532-4040. The form can be downloaded at


  • While City Hall is open for business, the City still encourages customers to do business remotely, if possible.  The following remote options are available.

    • Utility payments can be made online at Xpress Bill Pay (customer will need to create an online account on the city’s website)
    • Customer may also call (928) 532-4005, (928) 532-4021, or (928) 532-4000 to make a payment online with City staff Monday through Friday from 8:00 a.m. to 5:00 p.m.
    • Customers may call Xpress Bill Pay to make an online payment at (800) 720-6847. (This option is available 24/7.)
    • Customers may also place utility payments in the Drop Box located on the south side of city hall. City staff will check the Drop Box several times each day.  


  • Show Low Police Department will continue to provide essential public safety services. 
  • Increased patrolling around businesses and residential areas.
  • For emergencies, dial 9-1-1.
  • For non-emergencies, contact Dispatch at 928-537-4365.
  • For all other matters, call 928-537-5091.
  • Fingerprinting services are offered Tuesday and Thursday, 2:00PM to 4:00PM, by appointment only. Please call 928-537-5091 x259 to make an appointment.


The Timber Mesa Fire & Medical District has equipped its personnel with the necessary supplies and is providing coordination, training and distribution of information related to COVID-19. They coordinate with healthcare providers in the area to ensure that if someone is exposed to COVID-19, that proper treatment is provided and communication happens between the Fire District and agencies that need to be involved, including healthcare providers, Navajo County Health Department, and other regional authorities.  

The public is encouraged to contact the Fire District with questions or concerns by calling (928) 537-5100, or in the case of an emergency, dial 911.

City of Show Low staff are available to virtually serve you.  Please reference the phone numbers below for contact information for each Department/Division.


Contact Phone Number


  • City Council and Planning and Zoning Commission meetings are open to the public but social distancing requirements should be strictly followed.  The City Council and the Planning and Zoning Commission meetings can also be accessed as follows: